Ordered the wrong size from our shop? No worries. We would be happy to size it for you. Please select the new size that you need on this listing and enter the original order number in the "note to seller" box.
Liesel Love will then contact you with shipping instructions.
The customer is responsible for shipping charges.
Liesel Love does not re-size rings that are not our design, only items purchased from our shop.
To avoid shipping a ring back and forth and waiting to have your ring sized, you also can check with your local repair jeweler to see if they can size the ring for you. Our rings can easily be sized, and a lot of repair jewelers offer a same day service.
If you have sizing questions please contact us. We are happy to help.
We accept direct check out and Paypal. After Payment orders will be shipped.
All of our items are handmade to order and can take several weeks to make before they ship. We understand that seems like a long time, but you cannot rush handmade! Rings typically take 2- 4 weeks, earrings and necklaces take 2 - 3 weeks. They will be shipped the same day they are finished. If you need something in a hurry, please check out our Ready to Ship section...All Ready to Ship items ship the day after they are ordered.
We use Etsy shipping labels so that you receive a tracking number. Upon checkout there are 3 USPS shipping options for you to choose from: First Class, Priority or Priority Express.
Orders outside the US have a longer shipping time of 1 - 3 weeks. International customers are responsible for their own customs/VAT fees. Each country has different fees. If you are concerned about the fee please check what your country charges before ordering.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Liesel Love Jewelry's main objective is to have happy customers. If you are unhappy with an item please contact us and a refund can be arranged within 7 days after your package has arrived. Be sure to include any original packaging and invoices/receipts so that we can process your return. Please include your receipt or order number with your return package. Refund will be made after we have receive the returned item(s). The customer is responsible for the shipping cost of the returned item. For solid 14K gold items that are returned, a 15% restocking fee will be charged. Custom orders are final sale.
To find your ring size Liesel Love offers a ring sizer found in the link below. This sizer also comes with a coupon for future purchases.
These two websites are also helpful to find your ring size-
If you feel that Liesel Love made your ring in the wrong size we will gladly size your ring to be the correct original size ordered. Please contact us immediately if you feel the wrong size was shipped.
In the event that you ordered an incorrect size, all of Liesel Love's rings can easily be sized by your local repair jeweler. This service is usually quite affordable and avoids the inconvenience of shipping the item, risking any mail related mishaps and wait time for the item to be returned. Your local repair jeweler will usually offer a same day service, so we advise all of our clients to seek out a local jeweler first.
If you do not wish to go to a local jeweler Liesel Love will happily size your ring for a $20 sizing fee. Please include your receipt or order number with your ring. Liesel Love only sizes our own ring designs. We do not size rings by other designers. If you have any questions, please feel free to convo us directly.
Liesel Love Jewelry is not responsible for any returned items that have been lost in the mail. A tracking number is recommended when shipping back a return.
Each item is made, to the best of our ability, to replicate the photos of the items listed. All of Liesel Love's designs are hand made, each with their own unique touch. At Liesel Love, we believe that imperfection is perfection and each item is its own special piece.
All earrings are fresh and have never been worn. If they are seen in a picture the model keeps the pair (lucky model!!).
We are not accepting custom orders at this time, however, if you would like to swap out one stone for another, please reach out to us via Etsy convos.
Please check measurements on a ruler before ordering. A lot of Liesel Love designs are thin and dainty, great to wear a lot at once without looking overwhelming.
Diamond Quality - All Diamonds are conflict free and ethically sourced. For tiny stones (2mm or less) we use I1 GH. Anything 3mm and larger we use SI1 GH or higher. Please contact Love Liesel if you have more diamond questions.
Please note, some of our earrings are 10K gold which is 42% gold, and 58% other alloys (brass, copper, etc). Extremely sensitive ears may want to upgrade in karat. You can message us directly to arrange this.
Almost all of our products are finished with a high polish shine. If you would like a matte finish, that can be done upon request. :)
If you would like to purchase a large wholesale order (15 or more items) wholesale arrangement can me made upon request. Please message us for a wholesale catalogue.
We guarantee that all products are the exact metals that you order (10K or 14K gold). A few items in the shop are hallmarked, some are not due to the size and dainty nature. If you are curious about an item please convo us.
Liesel Love is not responsible for any changes a repair jeweler makes to our designs. If you take your jewelry to a jeweler to change something, please make sure it is someone you trust.
Thank you for shopping with Liesel Love!
Apr 4, 2022
The quality of Heidi's work is mesmerising. She crafted a custom engagement ring for my girlfriend and it was a phenomenal piece. She used the stones I wanted and the style was perfect. The ring was exactly as described and it far exceeded my expectations. The customer service and communication when it came to resizing the ring were unparalleled. Actually, both were amazing throughout my entire experience dealing with Heidi.
Feb 16, 2022
She is absolutely amazing
Dec 2, 2020
The resize was perfect and LieselLove was very communicative.
Nov 23, 2020
Heidi has been a wonderful vendor to work with for my wife's and my wedding rings. She helped us through a bit of a catastrophe where our rings got lost in the mail, and although it wasn't her fault in the least, she went to great effort to make sure sure everything turned out okay. We are so delighted with our rings and will cherish them (and the story that goes with them, which proved there are good people out there) for the rest of our lives. Thank you so much, Heidi and the Liesel Love team!
Sep 28, 2020
My daughter is very happy with the ring, it fits perfectly, thank you!